Female railways assistant stands on the platform with a tablet ready to help commuters

Railways Assistant

Railways' Assistants assist with operating and maintaining facilities at railway stations by updating platform indicators showing train times and destinations, collecting and checking passenger tickets, giving signals for train departures, and cleaning station facilities.

Overview

Railways' Assistants assist with operating and maintaining facilities at railway stations by updating platform indicators showing train times and destinations, collecting and checking passenger tickets, giving signals for train departures, and cleaning station facilities.

Day-to-day

  • answers questions from passengers
  • assists passengers with large luggage, pushchairs and prams
  • helps people with special needs, such as wheelchair users
  • check tickets and makes sure people are in the correct place to catch their train
  • may give signalling instructions to train drivers and may clean the station and platform area
  • may assist in the ticket selling office and provide travel information to passengers.

Considerations

  • stressful
  • working outdoors.

Occupation snapshot
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Strong

To become a Railways Assistant

  • You can work as a Railways Assistant without formal qualifications. Some on the job training may be provided. A certificate III in rail customer service might be helpful.

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