A switchboard operator direct incoming calls to the correct areas.

Switchboard Operator

Switchboard Operators operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Overview

Switchboard Operators operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Day-to-day

  • operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
  • investigating operating system problems and informing maintenance services
  • alerting emergency services when required
  • recording details and determining charges for designated types of calls
  • may monitor the efficiency of systems and maintain service sampling records.

Considerations

  • stressful.

Occupation snapshot
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$1,586 / week
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Decline
Apprenticeships may be available

To become a Switchboard Operator

  • You can work as a Switchboard Operator without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as business or clerical studies.

Skills

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