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Mail Clerks collect, sort and despatch mail within organisations.


  • receives and checks incoming mail and mail bags
  • assists with the verification of registered and special articles
  • operates mail processing equipment such as letter preparation lines, letter indexing and sorting equipment, multi-line optical character machines and bar-coding equipment
  • performs manual sorting duties and prepares documentation for dispatching mail
  • processes underpaid mail, bulk mail lodgements, express mail and other mail services
  • investigates complaints regarding lost items.

To become a Mail Clerk

  • You can work as a Mail Clerk without formal qualifications. Some on the job training may be provided. Some workers have Vocational Education and Training (VET) qualifications in areas such as warehousing, distribution or business.

    Take a course in Mail Handling

Skills employers are looking for

  • Mail Sorting

  • Sorting

  • Communication Skills

  • Mailing

  • Computer Literacy

  • Organisational Skills

Careers to explore