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Overview

Hotel or Motel Receptionists greet and check in guests, and look after their needs on arrival and during their stay in a hotel or motel.

Day-to-day

  • greets and welcomes visitors, and directs them
  • arranges and records details of appointments
  • answers inquiries and provides information on the goods, services and activities of the organisation
  • answers, connects and transfers telephone calls
  • receives and resolves complaints
  • receives and distributes correspondence, facsimile messages and deliveries
  • maintains the reception area
  • advises on and arranges reservations and accommodation
  • may perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

Considerations

  • stressful.

To become a Hotel and Motel Receptionist

  • You can work as a Hotel or Motel Receptionist without formal qualifications, however, a Vocational Education and Training (VET) course in hospitality, management (hospitality or business) or tourism may be useful.

    Take a Certificate III in Business Administration

Skills employers are looking for

  • Communication Skills

  • Administrative Support

  • Customer Service

  • Front Office

  • Guest Services

  • Organisational Skills

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