Receptionist (General)

Overview

Receptionists (General) greet clients and visitors, and respond to personal, telephone, email and written inquiries and requests.

Day-to-day

• greets and welcomes visitors, and directs them to the appropriate person
• arranges and records details of appointments
• answers inquiries and provides information on the goods, services and activities of the organisation
• answers, connects and transfers telephone calls
• receives and resolves complaints from clients and the public
• receives and distributes correspondence, facsimile messages and deliveries
• maintains the reception area
• advises on and arranges reservations and accommodation
• may perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

Considerations

• stressful.