A receptionist gets a new client to fill in some paperwork before her beauty treatment

Receptionist (General)

Receptionists (General) greet clients and visitors, and respond to personal, telephone, email and written inquiries and requests.

Overview

Receptionists (General) greet clients and visitors, and respond to personal, telephone, email and written inquiries and requests.

Day-to-day

  • greets and welcomes visitors, and directs them to the appropriate person
  • arranges and records details of appointments
  • answers inquiries and provides information on the goods, services and activities of the organisation
  • answers, connects and transfers telephone calls
  • receives and resolves complaints from clients and the public
  • receives and distributes correspondence, facsimile messages and deliveries
  • maintains the reception area
  • advises on and arranges reservations and accommodation
  • may perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

Considerations

  • stressful.

Occupation snapshot
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Not available
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Moderate
Apprenticeships may be available

To become a Receptionist (General)

  • You can work as a Receptionist (General) without formal qualifications, however, a Vocational Education and Training (VET) course in administration, secretarial or clerical studies may be useful.

    Take a Certificate III in Business Administration

Skills

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