Young Customer Service Information Officer wearing a headset providing assistance on the phone.

Information Officer

Talk to customers about an organisation and its products and services; handle feedback and inquiries.

Overview

An information officer responds to personal, written and telephone inquiries and complaints about an organisation's goods and services. They provide information related to products and refer people to other information sources.

Work is office based and usually located at the premises of the organisation.

Suited to people with good customer service and communication skills. Clerical, record-keeping and computer skills are helpful.

Day-to-day

  • answer inquiries about goods and services
  • provide information about availability, location and price of goods and services
  • respond to customer feedback and provide advice, information and assistance
  • record details of any inquiries and complaints
  • refer complex inquiries to team leaders or expert advisers
  • issue relevant forms, information kits and brochures to interested parties
  • operate communication systems such as public address and paging systems
  • may refer inquiries to other sources.

Considerations

  • stressful.

Occupation snapshot
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$1,192 / week
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Moderate
Apprenticeships may be available

To become an Information Officer

Skills

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