Call Centre or Contact Centre Operators answer customer telephone calls, as well as Internet and email inquiries about goods and services, and promote the goods and services on the business.
You can work as a Call Centre or Contact Centre Operator without formal qualifications. Some on the job training may be provided. A certificate II, III or IV in customer contact or engagement might be helpful.
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SkillFinder is a project funded by the Australian Government, through the Digital Skills Platform Program.
Top skills requested in job advertisements for this occupation.