Call Centre or Contact Centre Team Leaders oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Call or Contact Centre Operators.
You usually need prior experience in a call centre or a customer service role to work as a Call Centre or Contact Centre Team Leader. While formal qualifications aren't essential, a certificate III, IV or diploma in customer contact or engagement or another related field may be useful.
Interested in developing your digital skills? Try one of 2000 free online courses at SkillFinder.com.au
SkillFinder is a project funded by the Australian Government, through the Digital Skills Platform Program.
Top skills requested in job advertisements for this occupation.