Call or Contact Centre Workers respond to telephone, Internet and email inquiries and complaints about an organisation's goods and services, and promote the goods and services.
Median weekly wage (full-time, non-managerial, adult rate, before tax, including salary sacrifice).Learn More
Count of job advertisements for the occupation on JobSearch.gov.au up to a week ago.Learn More
Likely occupation growth over the next 5 years. Caution: does not consider the impact of COVID-19.Learn More
You can work as a Call or Contact Centre Worker without formal qualifications. Some on the job training may be provided. A certificate II, III or IV in customer contact or engagement might be helpful.
Take a Certificate III in Customer Engagement
Take a Certificate IV in Customer Engagement
Top skills requested in job advertisements for this occupation.Learn More
Top skills employers are looking for: