A secretary takes a call to book in a new client

Secretary (General)

Secretaries (General) perform secretarial, clerical and other administrative tasks in support of Managers and Professionals.

Overview

Secretaries (General) perform secretarial, clerical and other administrative tasks in support of Managers and Professionals.

Day-to-day

  • liaises with other staff to arrange meetings, and to gain and provide information
  • prepares reports, briefing notes and correspondence, and proofreads work for typographical and grammatical errors
  • maintains appointment diaries and makes travel arrangements
  • processes incoming and outgoing mail, files correspondence and maintains records
  • answers telephone calls, responds to inquiries and redirects callers
  • takes and transcribes dictation of letters and other documents
  • greets visitors, ascertains nature of business and directs visitors to appropriate personal
  • may implement management decisions and maintain records of meetings
  • may handle bookkeeping and petty cash functions.

Occupation snapshot
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