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Flight Attendants provide services for the safety and comfort of aircraft passengers.


  • checks passengers' tickets and directs them to seats
  • receives and stows food, equipment and cabin baggage
  • makes public announcements
  • conducts safety checks and demonstrations of safety equipment and procedures
  • carries out emergency procedures, assists and directs passengers in emergencies
  • distributes reading material, pillows, blankets and other amenities for the comfort of passengers
  • operates galleys, prepares and heats food for passengers and serves refreshments and meals
  • co-ordinates the sale of goods to passengers
  • manages the completion of any customs and immigration documentation which may be required
  • tidies aircraft.


  • stressful.

To become a Flight Attendant

  • You can work as a Flight Attendant without formal qualifications, some employers provide in-house training before you can start work. It is common for Flight Attendants to complete a certificate III in aviation (cabin crew). Your chances may also be improved if you speak a second language.

    Take a Certificate III in Aviation (Cabin Crew)

Skills employers are looking for

  • Communication Skills

  • Problem Solving

  • Customer Service

  • Teamwork / Collaboration

  • Cultural Awareness

  • People Management

Careers to explore