Female travel consultant explaining an offer from a holiday flyer to a couple in the travel agency.

Travel Consultant

Travel Consultants plan travel, accommodation and associated arrangements for clients, and make travel bookings. They may work in call centres.

Overview

Travel Consultants plan travel, accommodation and associated arrangements for clients, and make travel bookings. They may work in call centres.

Day-to-day

  • determines clients' requirements for travel, accommodation and special interests
  • suggests itineraries based on available travel routes, availability and convenience of transport and cost
  • makes and confirms travel and accommodation reservations and informs clients of bus, plane, ship and train connections
  • notifies clients of travel dates, baggage limits, and medical and visa requirements
  • provides information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
  • assists with travel clearances
  • collects payments and issues clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
  • provides information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
  • answers inquiries from tourists and offers suggestions about tours, travel routes, accommodation and local customs
  • provides literature and information on local and national tours and places of interest
  • discusses transport availability and cost.

Occupation snapshot
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Not available
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Strong
Apprenticeships may be available

To become a Travel Consultant

  • You can work as a Travel Consultant without formal qualifications, however, a course in travel, tourism or another related field may be useful. Vocational Education and Training (VET) and university are both common study pathways.

    Find a Certificate or Diploma in Travel and Tourism

Skills

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