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Overview

Doorpersons or Luggage Porters assist guests in accommodation establishments or passengers in transport terminals by attending to and carrying luggage, welcoming and escorting guests, and attending to their general needs on arrival and departure.

Day-to-day

  • escorts guests or residents to their rooms
  • assists with baggage
  • advises guests or residents of in-house facilities and local attractions
  • receives and distributes mail, telegrams, packages and messages to rooms
  • delivers newspapers to rooms and lounges
  • may clean patrons' shoes and arrange cleaning and laundering of clothing
  • runs errands as directed
  • may clean public areas.

Considerations

  • physically demanding
  • working outdoors.

To become a Doorperson and Luggage Porter

  • You can work as a Doorperson or Luggage Porter without formal qualifications, however, they may be useful. Some workers have a Vocational Education and Training (VET) qualification.

Skills employers are looking for

  • Communication Skills

  • Front Office

  • Guest Services

  • Customer Service

  • Physical Demand

  • Time Management

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