A female Hotel Service Manager discusses the rooms to be cleaned with a hotel housekeeper

Hotel Service Manager

Hotel Service Managers supervise and coordinate the activities of hotel service workers.

Overview

Hotel Service Managers supervise and coordinate the activities of hotel service workers.

Day-to-day

  • determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
  • conferring with managers to coordinate activities with other organisational units
  • maintaining attendance records and rosters
  • explaining and enforcing safety regulations
  • overseeing the work of the unit and suggesting improvements and changes
  • conferring with workers to resolve grievances
  • may perform front office and hotel reception duties.

Considerations

  • irregular hours
  • stressful.

Occupation snapshot
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$1,105 / week
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Moderate
Apprenticeships may be available

To become a Hotel Service Manager

  • You can work as a Hotel Service Manager without formal qualifications, however, a course in hospitality, tourism, hospitality management, or business may be useful. Vocational Education and Training (VET) and university are both common study pathways.

    Take an Advanced Diploma of Hospitality Management

Skills

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