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Young male ICT Customer Support Officer with headset working on the computer

ICT Customer Support Officer

ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. They may work in call centres.

Overview

ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. They may work in call centres.

Day-to-day

  • determines software and hardware requirements to provide solutions to problems
  • responds to queries on software and hardware problems
  • installs and downloads appropriate software
  • adapts existing programs to meet users' requirements
  • ensures efficient use of applications and equipment
  • implements computer networks, designs and maintains websites
  • repairs/replaces peripheral equipment such as terminals, printer and modems
  • may work in call centre
  • computer systems technicians assemble, install, maintain and repair computer hardware, software and related equipment.

Considerations

  • stressful.

Occupation snapshot
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Apprenticeships may be available

To become an ICT Customer Support Officer

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