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$1,498 per week


ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.


  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users' requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining web sites
  • repairing and replacing peripheral equipment such as terminals, printers and modems
  • may work in a call centre.


  • stressful.

To become an ICT Support Technician

  • You can work as an ICT Support Technician without formal qualifications if you are able to demonstrate your technical competency to employers. A university or Vocational Education and Training (VET) qualification in information technology might be helpful.

    Find a Certificate in Information Technology

    Take a Diploma of Information Technology

  • Interested in developing your digital skills? Try one of 2000 free online courses at

    SkillFinder is a project funded by the Australian Government, through the Digital Skills Platform Program.

Skills employers are looking for

  • Communication Skills

  • Technical Support

  • Troubleshooting

  • Customer Service

  • Problem Solving

  • Microsoft Office

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