Female ICT Support Engineer discusses a possible solution with a developer

ICT Support Engineer

ICT Support Engineers develop support procedures and strategies for systems, networks, operating systems and applications development, solve problems and provide technical expertise and direction in support of system infrastructure and process improvements, and diagnose and resolve complex system problems.

Overview

ICT Support Engineers develop support procedures and strategies for systems, networks, operating systems and applications development, solve problems and provide technical expertise and direction in support of system infrastructure and process improvements, and diagnose and resolve complex system problems.

Day-to-day

  • assists in troubleshooting, diagnosing, testing and resolving system problems and issues
  • develops, conducts and provides technical guidance and training in application software and operational procedures
  • analyses, evaluates and diagnoses technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, internet, email, databases, operating systems and security systems.

Considerations

  • stressful.

Occupation snapshot
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Very strong

To become an ICT Support Engineer

  • You usually need a bachelor or postgraduate degree in a related information technology field (such as computer science or software engineering) to work as an ICT Support Engineer. Training may also be available through Vocational Education and Training (VET). There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications and can be highly regarded by employers.

    Take a Certificate IV in Information Technology Support

    Find a Bachelor of Computer Science

Skills

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