ICT Support Engineers develop support procedures and strategies for systems, networks, operating systems and applications development, solve problems and provide technical expertise and direction in support of system infrastructure and process improvements, and diagnose and resolve complex system problems.
You usually need a bachelor or postgraduate degree in a related information technology field (such as computer science or software engineering) to work as an ICT Support Engineer. Training may also be available through Vocational Education and Training (VET). There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications and can be highly regarded by employers.
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