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Overview

ICT Account Managers manage sales of computer hardware, software and services to existing account clients and identify further sales opportunities within these accounts, build new account clients, manage customer satisfaction and retention, and coordinate the preparation and presentation of ICT sales proposals and tenders.

Day-to-day

  • compiles lists of prospective client businesses using trade directories and other sources
  • acquires and updates knowledge of employer's and competitors' goods and services, and market conditions
  • follows up with clients to ensure satisfaction with ICT goods and services purchased, arranges modifications and resolves any problems that arise.

Considerations

  • stressful.

To become an ICT Account Manager

  • You need extensive experience, or a formal qualification in information technology, business management or another related field to work as an ICT Account Manager. University and Vocational Education and Training (VET) are both common study pathways.

    Find a Bachelor of Information Technology

    Find a Bachelor of Business (Management)

  • Interested in developing your digital skills? Try one of 2000 free online courses at SkillFinder.com.au

    SkillFinder is a project funded by the Australian Government, through the Digital Skills Platform Program.

Skills employers are looking for

  • Building Relationships

  • Communication Skills

  • Account Management

  • Sales

  • Vendor Relations

  • Stakeholder Management

Careers to explore