Customer Service Manager

Customer Service Managers plan, administer and review customer services and after-sales services, and maintain sound customer relations.

Overview

Customer Service Managers plan, administer and review customer services and after-sales services, and maintain sound customer relations.

plans and implements after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify or improve services provided
liaises with other organisational units, service agents and customers to identify and respond to customer expectations
may work in a call centre.

In this page

Occupation snapshot

Average salary

Not available

Current vacancies

Future demand

Decline

Primary industries

Apprenticeships may be available

You usually need customer service experience to work as a Customer Service Manager. Formal qualifications might be useful but aren't essential. Vocational Education and Training (VET) and university are both common study pathways.
Take a Certificate in Customer Engagement
Take a Certificate III in Business Administration

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